Refund policy

JJ5 Wild Duck Return & Refund Policy

Most JJ5 Wild Duck physical products are made to order. Because each item is created specifically for your order, we do not accept returns or exchanges for incorrect size selection, change of mind, or buyer’s remorse.

Damaged or Incorrect Orders
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at jj5wildduckllc@gmail.com. Please include your order number and photos of the item and packaging. We’ll review the issue and work with you to make it right.

Cancellations
If you need to cancel a physical-product order, please contact us as soon as possible. Once production has begun, the order cannot be canceled.

Digital Products
Digital products are delivered electronically and cannot be returned. Because customers receive access to the digital files after purchase, all digital-product sales are final and non-refundable, except where required by law. If you experience a problem accessing or downloading your files, please contact us and we’ll help.

Custom or Personalized Items
Custom and personalized products cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect.

Refunds
When a refund is approved, it will be issued to the original payment method. Processing time after the refund is issued depends on your bank or payment provider.

Questions about an order? Contact us at jj5wildduckllc@gmail.com.