Shipping policy

JJ5 Wild Duck Shipping Policy

Made-to-Order Products
Most physical products from JJ5 Wild Duck are made to order. Please allow time for your item to be created before it ships. Production time is separate from the shipping time shown at checkout.

Processing Times
We work to prepare and ship orders as quickly as possible. Processing times may vary depending on the product, order volume, availability of materials, holidays, and other circumstances. If we anticipate an unusual delay with your order, we’ll contact you using the information provided at checkout.

Shipping Rates & Delivery
Available shipping options and applicable shipping charges are shown at checkout. Delivery dates provided by shipping carriers are estimates and cannot be guaranteed by JJ5 Wild Duck.

Tracking
When tracking is available, you’ll receive tracking information after your order ships.

Incorrect Shipping Addresses
Please double-check your shipping address before placing your order. Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us as soon as possible. Once an order has shipped, we may not be able to change its destination.

Lost, Delayed or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, contact us at jj5wildduckllc@gmail.com with your order number and we’ll help determine the next steps.

Digital Products
Digital products are delivered electronically and are not shipped. Access or download information will be provided electronically after purchase.

Questions about your order? Contact us at jj5wildduckllc@gmail.com.